You will receive an email, and text if you choose, notification from TAO about your upcoming appointment the moment you book your appointment. You must receive a notification whether the appointment is booked online or directly from our front desk to ensure an appointment has been reserved for you.
An appointment confirmation email and text within 48hrs prior to your appointment. At this time you have the opportunity to make changes to your scheduled appointment. Two hours prior to your appointment you will receive a text reminder if you have opted to receive text notifications.
Please arrive at your scheduled time. If you are a new client, an additional 15-20 minutes is added to your session to discuss any health issues with the therapist prior to the beginning of the massage. If you are late for your massage appointment you will be provided as much massage time as available within the scheduled time slot. You will, however, still be charged the full amount for your scheduled session.
A physician referral is generally not required to receive massage therapy. After speaking with your therapist and reviewing health history information a determination will be made prior to your session if a doctor’s note is required.
NOTE: Massage therapy is not a substitute for medical examinations and/or diagnosis. It is recommended that you see a physician for any physical ailment you have.
Multiple services or parties requiring three or more services to be held on one date will be required to pay a 50% non refundable deposit toward all services.
Payment is due upon receipt of services. Rates are subject to change without notice and may differ from time of reservation to time of checkout when payment is actually due. Cash, checks, major credit cards and a current valid gift card are acceptable forms of payment. Please make checks payable to TaoMassage LLC. An electronic receipt may be sent to you for your convenience and consideration for the planet.
Gratuities are accepted and at your discretion. Small envelopes are available a the front desk for cash gratuities. At time of payment you also have the option to leave a dollar amount or a percentage of your service/s if you are paying by credit card.
By scheduling an appointment with TAO you have agreed to our cancellation policy. You will receive an email notification 48 hours prior to your appointment with options to reschedule, providing it was not made on the same day.
It is suggested and customary to cancel an appointment at least 24 hours in advance either by phone or email or directly through the confirmation email received 48hrs prior to your appointment. Failure to request rescheduling with less than 24hours notice or same day cancellations and “no-shows” will result in charging for the session. Payment on file, which may a pre paid series of services or gift card credit etc, would be charged as payment for the session. Any promotional incentive would not apply to a future session.
Gift cards and gift certiicates are used interchangeabley and are available to be purchased directly online here for digital download; may be emailed to your recipient or request a gift box to be picked up on location or mailed (shipping fees apply). Payment may be made in the form of a gift card or certificate. Gift cards/certificates are non-refundable however are transferable. Any balance of the gift card/certificate remains on the gift card and /certificate no cash back is given upon receipt of services. Gift cards/certificate are valid toward any service, product and gratuities. Promotional gift cards/certificate cannot be combined with any other offers. Gift cards/certificate are available in any denomination; rates are subject to change without notice and may differ from time of reservation to time of checkout when payment is actually due. If you make a reservation with a gift card/certificate and the service/s are greater than the value of the gift card you will be required to enter additional payment information, you may note when online booking your gift card/certificate number. Gift cards/certificates do EXPIRE and depreciate $2 per month from issue date after two years. As a small business we kindly ask you to use your card/certificate by date printed on your gift.
All appointment requests require a credit card or payment information (gift card, member number, etc) to reserve your requested appointment date and time.
You will be asked for the following when making an appointment over the phone or online via our website:
Client contact phone number (including mobile carrier)
Client address (online)
Agree to the TAO cancellation policy (verbally and online)
Payment information: credit card number, name on card, expiry date, SEC code, billing zip code
Please inform us of any information we may need at time of booking appoint in the “NOTES” section (online) or verbally over the phone so we may make your time at Tao the best possible.